Privacy Policy

Introduction

RevealInsights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("App") that provides AI-powered review analysis.

By using RevealInsights, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

We collect the following types of information:

Store Information

When you install RevealInsights, we collect information about your Shopify store, including:

• Store name and URL
• Contact information (email address, phone number)
• Billing information
• Store preferences and settings

Customer Review Data

We access and process customer reviews from your connected review apps, including:

• Review content and ratings
• Product information associated with reviews
• Review metadata (dates, reviewer information if publicly available)
• Historical review data

Usage Information

We collect information about how you interact with our App:

• Features and pages accessed
• Actions taken within the App
• Time spent using the App
• Preferences and settings

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our App
• To analyze customer reviews using AI technology
• To generate insights, summaries, and recommendations
• To notify you about changes to our App
• To provide customer support
• To gather analysis or valuable information to improve our App
• To monitor the usage of our App
• To detect, prevent and address technical issues
• To process payments and prevent fraud

AI Processing and Data Analysis

RevealInsights uses Claude AI technology to analyze customer reviews. This process involves:

• Sentiment analysis of review content
• Extraction of key themes and topics
• Generation of summaries and insights
• Identification of actionable feedback

The AI processing is automated and designed to provide you with business intelligence based on your customer reviews. We do not use this data for any purpose other than providing the service to you.

Data Retention

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you delete your account or uninstall our App, we will delete your personal information within 30 days. However, we may retain anonymized, aggregated data for analytical purposes.

Data Sharing and Disclosure

We may share your information with third parties in the following situations:

Service Providers

We may employ third-party companies and individuals to facilitate our App, provide the App on our behalf, perform App-related services, or assist us in analyzing how our App is used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

AI Processing Partners

We use Claude AI technology to process and analyze review data. Our agreement with Anthropic (provider of Claude AI) includes strict data protection provisions.

Shopify

As a Shopify app, we integrate with the Shopify platform and adhere to Shopify's API Terms and Conditions and Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices
• Regular backups

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access the information we have about you
• The right to rectify inaccurate information
• The right to erasure of your information
• The right to restrict processing of your information
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

Children's Privacy

Our App is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: sales@techwith.us
• By visiting the contact page on our website: Contact Us